How to removed saved passwords (Safari, Chrome, Edge, Firefox)

Staff account lockout issues
Removing saved passwords

Always ensure that after you change your password, you also update your saved University password on all your devices - laptops, smartphones, tablets, and so on. If there are out-of-date passwords stored, your devices could be trying to log you in with the wrong password - this can cause the account to be locked out, preventing you from logging in.

If you are experiencing issues with your account regularly locking out, it is likely that a cached (saved) password is conflicting with your account. To clear any potentially conflicting password data in your browsers, please refer to the relevant articles linked below:

Google Chrome

💻https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Mozilla Firefox

💻https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins

Microsoft Edge

💻https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336

Microsoft Internet Explorer (there is important information concerning Microsoft Internet Explorer at the end of this article)

💻https://support.microsoft.com/en-us/windows/view-and-delete-your-browsing-history-in-internet-explorer-098ffe52-5ac9-a449-c296-c735c32c8678

Windows Credential Manager

💻https://kb.intermedia.net/article/44527

Safari (Apple Mac)

💻https://support.apple.com/en-us/HT211145

Apple Keychains

If you are using a Roehampton-issued device, you may also need to clear your keychains. Click here for more information from Apple:

💻https://support.apple.com/en-gb/guide/keychain-access/kyca2423/mac

If you are using a personal device and are unable to progress, you are advised to contact Apple Support for direct assistance.

❗Microsoft Internet Explorer has reached End Of Life

Please note that Microsoft Internet Explorer has reached end-of-life and is no longer recommended for use. As of August 17th 2021, it is no longer possible to log in to Microsoft 365 services using Internet Explorer and Microsoft has officially and completely retired as of June 15th 2022. Many modern websites do not display correctly when viewed in Internet Explorer. You are advised to stop using it immediately and upgrade to a modern, supported alternative.

More detailed information can be found here: https://techcommunity.microsoft.com/t5/windows-it-pro-blog/internet-explorer-11-desktop-app-retirement-faq/ba-p/2366549

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